Are you ready to start or grow your career with one of India’s leading IT and business process management companies? Infosys BPM Limited has announced a new hiring drive for the position of Senior Process Executive at its Bangalore and Pune locations.
This role is ideal for graduates with strong communication skills and a passion for delivering outstanding customer service. Whether you’re a fresher or have up to 4 years of professional experience, Infosys BPM offers a great platform to build a long-term career in the corporate world.
About Infosys BPM Limited
Infosys BPM Limited (Business Process Management) is the outsourcing subsidiary of Infosys Ltd., one of the most respected technology and consulting firms globally.
Founded in 2002, Infosys BPM delivers end-to-end outsourcing services across industries such as finance, telecommunications, healthcare, retail, and manufacturing. The company is known for its strong ethical foundation, global presence, and continuous innovation in the BPM sector.
Working at Infosys BPM means becoming part of a team that values learning, process excellence, and customer satisfaction.
Job Overview
- Company: Infosys BPM Limited
- Role: Senior Process Executive
- Location: Bangalore / Pune
- Experience Required: 0–4 Years
- Job Type: Full-Time
- Service Line: BPO Service Line
- Educational Qualification: Bachelor’s degree (preferably in Arts or any relevant field)
This position is a great fit for candidates who are passionate about customer service, communication, and problem-solving.
Job Description
As a Senior Process Executive, you will play a key role in providing first-level customer support, troubleshooting technical issues, and ensuring customer satisfaction through effective communication.
Key Responsibilities:
- Provide prompt and efficient resolution to customer queries.
- Diagnose and troubleshoot basic technical issues.
- Escalate complex issues to higher-level support teams when needed.
- Ensure every customer interaction is handled with empathy and professionalism.
- Document all customer interactions in the service management system.
- Stay updated with the latest product information and company policies.
- Handle objections efficiently and deliver smooth issue resolution.
- Participate in client-specific training and process improvement initiatives.
Shift Details:
- Must be flexible to work in 24×7 rotational shifts (including night shifts).
- 100% Work from Office (WFO); no hybrid option available.
- Willingness to work in US shift timings is mandatory.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical ability.
- Good listening and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
- Basic understanding of technical troubleshooting or customer support.
Preferred Qualifications:
- Graduation in any stream (BA, B.Com, BBA, B.Sc., etc.).
- Certification or experience in customer service or technical support will be an advantage.
Why Join Infosys BPM?
Choosing Infosys BPM means becoming part of a company that values talent, innovation, and growth. Some of the key benefits of joining Infosys BPM include:
- Comprehensive training and upskilling programs.
- Global exposure with opportunities to work on international projects.
- A culture of continuous learning and performance-driven growth.
- Competitive salary and performance-based incentives.
- Employee wellness and work-life balance initiatives.
Infosys BPM is also known for its inclusive work environment that encourages diversity and collaboration.
| Platform | Link |
|---|---|
| Apply Link:- | Click Here |
| Apply Link:- | Click Here (Official Link) |
| WhatsApp Group:- | Join Here |
| Telegram Group:- | Join Here |
How to Apply
Interested candidates can apply online through the official Infosys Careers Portal. Make sure to have your updated resume and relevant documents ready before applying.
Steps to Apply:
- Visit the official Infosys BPM careers page.
- Search for the job title “Senior Process Executive.”
- Read the full description carefully.
- Click on “Apply” and fill in your personal and academic details.
- Submit your application.
Final Thoughts
If you are looking for a long-term career in customer service and business operations, this opportunity with Infosys BPM is an excellent choice. The company offers stability, growth, and global exposure—making it one of the most desirable employers for fresh graduates and professionals alike.
With Infosys’s strong reputation and employee-focused culture, this role as a Senior Process Executive could be your first step toward a successful corporate career.
Apply today and start your journey with Infosys BPM Limited.